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Board Index > Support (1.77) > Blank Page when clicking save


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Author: Subject: Blank Page when clicking save

Newbie





Posts: 4
Registered: 1/22/2006
Status: Offline

  posted on 1/22/2006 at 03:26 PM
I've installed 1.76 on phpNuke 7.8
I've purchased theme# 387 from Autothemes.com

symptoms:
- Admin panel works
- Making changes in the admin panel and clicking 'save' causes a blank white page + the changes don't occur <-- most important problem for me
- Purchased an Autotheme which does work when you select a personal theme choice from within phpNuke account options.
- Area blocks and borders don't appear to be working by default.

[what it should look like]
http://www.autothemes.com/at_index.php?action=preview&f ile=387&type=Gaming&type1=all&type2=all&type4=all

[what mine looks like]
http://www.swordofstorms.com

I've searched your forums, but am not finding a solution that fits my problem.

 
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Newbie




Posts: 4
Registered: 1/22/2006
Status: Offline

  posted on 1/23/2006 at 12:20 PM
partial fix and work-around

In frustration, I installed a fresh copy of phpNuke v7.8 on my IIS6.0/MySql server
- installed AT1.76
- installed Purchased theme.
Result: Exact same problem with 'blank white page' when trying to make changes from AT Control Panel

I performed the following procedures on my fresh install
- using windows explorer, I unchecked the 'read-only' attribute from the wwwroot folder and allowed changes to flow downward. [not sure why it shows up that way]
- using IIS Manager, i allowed 'write' to modules and to themes folders
- using IIS Manager, i granted IUSR_Servername 'full control' over modules and themes
Result: When I click 'save' using AT Control Panel, the changes are saved, but I still get the 'blank white page'.

Workaround: I click back then refresh on my browser to see the changes in the control panel. Also, keep cache turned off until you are satisfied you will be making no more changes.

I still would like the issue of the 'blank whte page' addressed if possible. At a minimum, I would hope that someone from Spidean says they will try and duplicate, test or atleast say you still read these forums.

Thanks a bunch, I do like your product.

p.s. I will tinker with permissions to tighten the production server security down. 'full control' is a bit too much for an entire folder.

[Edited on 23/1/2006 by MarkHudy]

 
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Administrator




Posts: 4570
Registered: 10/7/2002
Status: Online

  posted on 1/23/2006 at 08:34 PM
Hi. Yes these forums are still monitored. It's been only 24 hrs.

Since it appears that you are technical and a good troubleshooter, please do the following and let me know what error messages you get:

Near the top of 'modules/AutoTheme/includes/atAPI.php' after the license comments, change:

define('AUTOTHEME_DEBUG_ENABLED', FALSE);

to:

define('AUTOTHEME_DEBUG_ENABLED',TRUE);

Thanks!
-Shawn


 
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Newbie




Posts: 4
Registered: 1/22/2006
Status: Offline

  posted on 1/24/2006 at 10:16 AM
Shawn,

I made the changes to atAPI.php per your suggestion. I wasn't sure what to do after that, so I went ahead and made some changes from within the control panel hoping to see some low level debug output. Specifically, I changed the custom homepage and turned off the 'alternating summaries'. I didn't recieve any debug output, just the blank white page.

The important thing is that the changes are being applied and this is most likely a cosmetic issue. When you click 'save' exactly what is being passed and where is it being passed to? Whichever page is processing the changes is most likely getting the job done, yet isn't setting somthing so the 'control panel' will display again.

Mark

note: the 'alternating summaries' did in fact turn off. I then set debug back to 'false' for now.

[Edited on 24/1/2006 by MarkHudy]

 
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Administrator




Posts: 4570
Registered: 10/7/2002
Status: Online

  posted on 2/15/2006 at 12:41 PM
It may be a HTTP header problem with either your server or browser. After the changes are saved, an HTTP Location header is sent to redirect you back to the coreect page.

Thanks!
-Shawn

 
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